BEHAVIOUR CONSULT INFO
ALL YOU NEED TO KNOW
Your dog will visit us at our quiet rural location Hexham
TIMINGS - Confirmed after your booking has been received. We will contact you to arrange
CANCELLATIONS & REFUNDS - Please give 48hrs+ notice. No refunds will be given for sessions cancelled with 24hrs notice unless under exceptional circumstances
PAYMENT - Full payment is taken with your booking
MISSED SESSIONS - Are non-refundable and not transferrable to other courses. No refund will be given to owners starting the course and cancelling for any reason part way through
FAMILY MEMBERS: We welcome all members of your family and children to attend, please see our guidance on bringing young children
LITTLE ACCIDENTS: Please walk your dog outside before entering. Please clean up after your dog inside the venue – please do not expect us to clean up or dispose of your dog's mess!
WAITING FOR YOU: Your behaviourist will wait 10 mins max for your arrival.
If you will be late, please inform us. If no notice is given, we will assume that your session is not required and you will be charged for non-attendance. We will always inform you if traffic conditions mean we will be late for your session
TERMS & CONDITIONS
We know there’s a lot here, however, it is important that you read through this document carefully
Please note that payment for services also implies full agreement with these Terms and Conditions
TRAINING & HANDLING METHODS
The training techniques used by Perfect Pawz! Training & Behaviour Practice are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by us) are not permitted in classes or and should not be used in training
PAYMENTS REFUNDS CANCELLATIONS
Payment is taken at time of booking
Full refunds may only be given up until 48 hours of a course or session due to commence. No refund may be given within 24 hours of a course or session due to commence unless due to exceptional circumstances, in this situation, a partial refund only will be provided
No refund will be provided under any circumstances for 'no shows'- defined as behaviourist has waited 10 minutes post appointment time for client's arrival and client has not arrived and there has been no indication as to why
COMMITMENT TO PROCESS
By consulting Perfect Pawz! Behaviour Practice with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the outline set out below. The outline sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking
VETERINARY CARE & MEDICAL ISSUES
If your dog is a veterinary referral case, we will ask your vet for your dog’s medical records. This should not cost you anything (vets and behaviourists work together as a matter of professional courtesy).
In some cases, your vet check may ask to see the dog to rule out potential medical causes before the behaviour consultation takes place or prior to embarking on a behaviour modification programme. If, during or after the consultation, it is felt by us that a (further) veterinary check is advisable, it will be your responsibility to ensure that this is carried out before embarking on any behaviour modification strategies suggested at the consultation, as advised.
We also reserve the right to communicate with your Veterinary Surgeon about your dog(s) at any time if we deem this to be necessary or helpful. If your dog has any known allergies or intolerances to certain foods or has any other special/ medical needs, it is your responsibility to bring this to our attention prior to the start of the session.
Please keep your dog in the car when you arrive as we may need to chaperone another client and their dog from the premises
Dogs must be kept on a lead at all times
if you have any concerns about your dog’s behaviour towards visitors, yourself or anyone else present at the consultation (including other dogs) or are concerned that they may cause injury, it is entirely your responsibility to take all necessary steps (e.g. muzzling the dog and/ or keeping them on the lead) to prevent this from happening
It is essential that you take sensible safety precautions and then discuss how and when the dog should be introduced during the consultation rather than take risks. You will be advised during the discussion how and when the dog(s) may be safely introduced to the room in which the consultation is taking place.
If your dog has ever bitten a person or other animal, you must report this to us before the Behaviour Consultation takes place so that we can advise you accordingly. Any instances of accident or injury occurring during the consultation must be reported to us at the time they occur
When visiting us, please park right outside by the white stones
Children are welcome to be present at Behaviour Consultations, although due to the nature of the discussions that will be taking place, this may not always be appropriate. It is the responsibility of the parents/ carers to determine whether or not it would be helpful or appropriate for any children/ other family members to be present at any point. It is important that at least one adult is able to give their full attention to the discussion throughout. We accept no responsibility for children and it is the responsibility of the supervising adult to ensure children are safe and their well-being is protected at all times whether before, during or after the Behaviour Consultation
DISCLAIMER & LIABILITY WAIVER
I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to ensuring that necessary steps are taken at all times to prevent injury to myself, my dog(s) and others, including avoidance of situations that might trigger aggressive behaviour. I agree to indemnify and hold harmless Perfect Pawz! Behaviour Practice (Anna Francesca Bradley) against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with my dog(s). I understand and accept that my dog (and its behaviour) remains entirely my responsibility at all times, whether or not in the presence of the behaviourist
Behaviour Practice fees can be claimed back but please check with your insurance company first. All consultation fees are to be paid in full to Perfect Pawz! and then claimed back. Please pass the relevant forms to us, we will do our best to assist, but we have to tell the truth!
WHAT SHOULD I BRING?
BESIDES YOUR MOST IMPORTANT ASSET...YOUR POOCH!
HIGH VALUE REWARD
NORMAL WALKING LEAD/COLLAR/HARNESS
WE ALSO SUGGEST...
Try feeding your dog half his/her tea
Bringing 2-3 varieties of super tasty treats (sometimes the usual ones don’t cut it!) – try something easily digestible such as chicken/ham/chopped sausage…
Flat collars/fixed leads/harnesses are good. We’d prefer no slip leads and those items mentioned in our T&C’s
Thank-you For Choosing Us!